Never downgrade to an older ngtOS, as it will result in a factory return of the unit in every case.


If you have multiple units to update, try the update on one and if it’s working as expected, proceed with all others.

Update Path

  • All units must be updated to 1.0.14 (beta-rc4) before upgrading to any higher version of ngtOS.
  • Future update paths will be published when available.

Update Notes

Version 1.0.14 (beta-rc4)

  • Beginning with version 1.0.13, a new method to configure the network of the unit was introduced. Existing configurations will be converted as accurately as possible. If the update fails, a default configuration is applied which sets eth1 to DHCP. Therefore, having a DHCP server present in the network is mandatory.

Update from 1.0.13 or lower to 1.0.14 (beta-rc4)


You may need help when updating units with ngtOS below version 1.0.13. Ensure that you are inside the office opening hours of Genesis Technologies Switzerland. (8am till 4pm CET +1)

Devices delivered before December 2023

Your unit(s) probably need some special treatment before the update. Please contact Genesis Technologies Switzerland at before you attempt to update.

Plan the Update

  1. Ensure that the unit you plan to update is connected to a network with unfiltered internet access. This is necessary in case service personnel need to access the unit using the built-in support tool.
  2. Make sure that you are within the office hours of Genesis Technologies Switzerland (8am to 4pm CET +1).
  3. Ensure that no one else is working on the network during the time of the update.

Run the Update

  1. Open a browser and enter the IP address of the unit into the address bar.
  2. Log into the web interface using the username ‘admin’ and the chosen password (default is ’nexgentec’).
  3. In the top menu bar, select ‘Help’ > ‘Update’.
    Picture Picture
  4. Follow the instructions shown.
  5. Wait for the unit to reboot

Change Log

Version 1.0.13 (beta-rc3)

  • Updated DEP to support AES67
  • Enabled display
  • Network ports can now be configured as a manageable switch, including IGMP settings
  • Enabled cluster support
  • Various improvements and bug fixes across all running services

Version 1.0.14 (beta-rc4)

  • WebUI: Returns to login after timeout
  • Network: Endpoints maintain the same MAC address
  • Display: Some graphical artifacts have been fixed

Known Issues

Version 1.0.5

  • The display is not working, it only shows the NGT logo

Version 1.0.14 (beta-rc4)

  • WebUI: Clustering configuration is missing
  • WebUI: Mandatory password change feature is missing
  • SNMP: Missing

Upcoming Features

Features Awaiting Implementation:

  • User configuration support for clustering
  • SNMP support